Profile

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Basic Configuration Steps

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Accessing Profile Settings

• Navigate to AI Agent section, select your AI agent or create an AI Agent
• Your landing section will be profile section

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Essential Setup

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Profile Image

• Upload an image to represent your AI agent
• Supported size: 256 x 400px, max 1MB
• Accepted formats: PNG, JPEG and JPG

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Name

• Enter a human-like name (e.g., “John”, “Jay”, “Sam”)
• This name will be used by the AI agent during conversations
• Choose a name that feels natural and relatable to your audience

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Title

• Add a professional title or role description
• Examples: “Booking Agent”, “Receptionist”, “Customer Service Representative”
• Helps users understand the agent’s purpose and expertise

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Characteristics

• Select personality traits that define your AI agent’s behavior
• Available characteristics:
  • Polite - Uses courteous language and proper etiquette
  • Concise - Keeps responses clear and brief
  • Empathetic - Shows understanding and compassion
  • Professional - Maintains formal and business-like approach
  • Friendly - Creates warm and welcoming atmosphere
  • Proactive - Anticipates needs and offers solutions
  • Calm - Maintains composure in all situations
  • Inquisitive - Asks relevant questions to better understand
  • Detail-Oriented - Pays attention to specifics
  • Adaptive - Flexibly adjusts to different situations
• Choose traits that align with your business needs and customer expectations

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Timezone

• Set the timezone to help AI reference correct date and time during calls
• Enables AI to use appropriate time-based greetings (e.g., “Good morning”, “Good evening”)
• Essential for scheduling and time-sensitive conversations

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Language

• Select from available language options
• Includes English, Spanish, French, and more

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Voice

• Choose from available voice options
• Preview voices before finalizing
• Tip: Match voice to agent purpose (calm for support, dynamic for sales)

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Advanced Settings

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Communication Parameters

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Responsiveness

• Adjust response timing from Slow to Fast
• Fine-tune based on use case requirements

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Interruption Sensitivity

• Set how agent handles mid-conversation interruptions
• Scale ranges from Low to High sensitivity

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Emotional Expression

• Customize emotional tone from Calm to Emotional
• Creates more natural interactions

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Voice Speed

• Adjust speaking pace from Slow to Fast
• Optimize for clarity and engagement

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Background Audio

• Add ambient noise options
• Choose from office, café, or other environments
• Creates more realistic conversation settings

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Call Management

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Maximum Call Duration

• Set time limit for conversations
• Helps manage resources efficiently

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Silence Detection

• Configure end-call silence threshold
• Automatically ends inactive calls

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Voicemail Detection

• Enable AI to detect when call goes to voicemail
• Helps manage automated responses appropriately

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Voicemail Drop

• Enable automatic voicemail message delivery
• Customize voicemail drop message
• Message will be left when voicemail is detected

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Management Features

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Agent Administration

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Deletion

• Access via three dots (⋮) menu
• Permanent action - cannot be undone

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Duplication

• Copy existing agent configurations
• Saves time when creating similar agents
• Allows minor adjustments to copied settings

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Best Practices

• Test voice and response settings before deployment
• Regularly review and adjust settings based on user feedback
• Keep timezone settings aligned with your primary user base
• Choose background noise appropriate to your business context
• Maintain reasonable call duration limits for optimal resource usage